Questions about an order? Reach out through the Contact page or email Bloominglotuspottery@yahoo.com.
Shipping
Apparel and accessories are printed to order just for you, then shipped from our print partner. Production usually takes 2–7 business days, plus shipping time. You’ll get a tracking number by email as soon as your order ships. Orders with several items may arrive in separate packages.
Handmade pottery and bisqueware ship from our studio in Battle Creek, Michigan by USPS, carefully packed to arrive safely. Shipping is calculated by weight at checkout.
We currently ship within the United States.
Returns, refunds & exchanges
Because apparel and accessories are made to order, we can’t accept returns or exchanges for size, color or change of mind. Please check the size guide on each product before ordering.
If anything arrives damaged, defective, misprinted or not what you ordered, contact us within 30 days of delivery with your order number and a photo, and we’ll send a free replacement or a full refund, whichever you prefer. You don’t need to send the item back.
Handmade pottery is one of a kind and small variations in glaze, color and shape are part of its character. If a piece arrives broken, contact us within 7 days of delivery with photos of the item and packaging and we’ll make it right.
If a package is returned to us because of an incorrect address, we’ll contact you about reshipping, which may require a new shipping charge.
Privacy
We collect only what we need to process and ship your order: your name, email, shipping address and phone number if you give one. Payments are handled securely by PayPal; we never see or store your card details. Apparel orders are shared with our print partner only so they can make and ship your items.
If you sign up for drop alerts, we’ll email you only about what you chose, and you can unsubscribe anytime from any email. We never sell your information. To see, correct or delete the information we hold about you, contact us.